The ketogenic diet is a low-carb, high-fat eating plan that helps your body enter a state of ketosis, where it burns fat for fuel instead of carbs.
Do you cater to specific dietary requirements?
Yes, we offer keto products that cater to common dietary restrictions, including:
Gluten-free
Dairy-free
Vegetarian options Check individual product descriptions for more details.
Are your frozen meals freshly prepared?
Yes, our frozen meals are prepared fresh, then flash-frozen to lock in flavour and nutrition.
Collapsible rowWhat if I experience “keto flu”?
“Keto flu” is a common adjustment period when transitioning to keto. Stay hydrated, increase your salt intake, and consider adding electrolytes to ease symptoms. We also sell electrolyte supplements to help.
How do I know if keto is right for me?
If you’re looking to lose weight, improve energy, or manage health conditions like diabetes, keto might be a great option. Consult with a healthcare professional if you have specific health concerns.
Orders
What payment methods do you accept?
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What should I do if my order is damaged or incorrect?
Inspect your order upon delivery and contact us at help@keto.com.au within 24 hours for assistance.
What happens if my order is delayed?
Over 14 days: Full shipping refund, and your order will still be delivered.
Over 28 days: Full refund plus a $20 gift card.
Refunds
What is your refund policy?
Refunds are assessed case by case. If approved, refunds are processed back to the original payment method within 10 business days.
Frozen meals and perishable products are not eligible for returns.
Do you offer warranties on your products?
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Shipping
What are your shipping rates?
Frozen Meals:
Orders $0 – $150: $35
Orders $150 – $200: $20
Orders over $201: Free
Other Products:
Orders $0 – $150: $35
Orders $150 – $200: $20
Orders over $200: Free
How long does delivery take?
Frozen Meals: Delivered within 2–8 business days.
Other Products:
Do you deliver Australia-wide?
Yes, we deliver to all Australian states and territories.
Frozen meal deliveries may have limited availability. We currently only service metro areas.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking details to monitor your package.
Can I schedule frozen meal deliveries?
Yes, frozen meals require scheduling to ensure quality. We’ll contact you to arrange delivery based on available time slots.
